Consumer Complaints | Illinois Guardianship and Advocacy Commission
4500 College Avenue, Suite 100, Alton, IL 62002
Eligibility
- Must be a resident of Illinois
- Must be diagnosed with a disability
- Complaint must involve an agency/facility that provides services to the disabled
Required documents
No Documentation Required
Hours
Mon-Fri - 8:30am to 5:00pm
To access this service, contact:
Barbara Goeben (Staff Attorney)
Gia T. Orr (Director of Community Rights, Relationships and Resources)
Jodi Russell-Baum (Metro East HRA Coordinator)
618-474-5517
Fax·
Fax
866-274-8023
Voice·
Statewide Intake- Toll Free
618-474-5503
Voice·
Main
866-333-3362
Voice·
Statewide TTY- Toll Free
Websitehttps://www.state.il.us/igac
Languages
English
Application process
Call To Apply
Fees
No Fees
Service area
Bond, Calhoun, Clinton, Fayette, Greene, Jersey, Macoupin, Madison, Marion, Monroe, Morgan, Perry, Pike, Randolph, St. Clair, Scott and Washington counties in Illinois
An executive agency created to safeguard the rights of persons with disabilities through three programmatic divisions: Office of State Guardian, Legal Advocacy Services and Human Rights Authority. Services include consumer complaints, legal representation and guardianship assistance.
ALSO KNOWN AS
METRO EAST REGIONAL OFFICE
IGAC
Last Assured
11/10/2025
What's Here
Providing organization
ILLINOIS GUARDIANSHIP AND ADVOCACY COMMISSION
An executive agency created to safeguard the rights of persons with disabilities through three programmatic divisions: Office of State Guardian, Legal Advocacy Services and Human Rights Authority. Services include consumer complaints, legal representation and guardianship assistance.
ALSO KNOWN AS
METRO EAST REGIONAL OFFICE
IGAC