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Water Service Payment Assistance | City of St. Louis Water Division

1640 S. Kingshighway Boulevard, Saint Louis, MO 63110

Eligibility
-St. Louis City residential account holders -Over 90 days delinquent -Must self attest COVID-19 Pandemic related hardship in lost income -Household income cannot exceed 60% of the Area Median Income (AMI) -Must enroll in debt repayment plan
Required documents
Photo ID Proof of income for all adults in the household Proof of Social Security Number for all household members Copy of recent water bill
Hours
Application available online 24 hours
314-771-4880
Voice·

Report an Open Hydrant

314-592-8222
Voice·

Report Taste/Quality Issues

314-633-9000
Voice·

Main

314-771-2255
Voice·

Customer Service

Languages
English
Application process
Online Application available: https://www.stlwater.com/permits-applications/assistance-program.php Paper applications available at Water Division Offices and at the following St. Louis Public Libraries: Baden, Barr, Buder, Carondelet, Carpenter, Central, Charing Cross, Divoll, Kingshighway, Machacek, Marketplace, Schlafly and Walnut Park
Fees
No Fees
Service area
St. Louis City, Missouri
Water provider for City of St. Louis.
Providing organization
CITY OF ST LOUIS WATER DIVISION
Water provider for City of St. Louis.