Consumer Complaints | Consumer Financial Protection Bureau
Eligibility
No restriction
Required documents
Name, address, phone, email, a description of the complaint, your desired resolution, and any supporting documents about the dispute/complaint
Hours
M-F 8am-8pm EST
855-411-2372
Voice·
Main Phone
855-729-2372
Voice·
TTY
Languages
Translation services available
Application process
Complaints can be submitted by phone, website, mail or fax. They will forward your complaint to the company and work to get a response. After they forward your complaint, the company has 15 days to respond to you and the CFPB. Companies are expected to close all but the most complicated complaints within 60 days. You’ll be able to review the response and give them feedback. If they find that another agency would be better able to assist, they will forward your complaint and let you know.
Fees
None
Service area
United States
The CFPB provides information to consumers so they can make informed financial decisions for themselves when choosing financial products such as a mortgage, credit card and more. In addition, the CFPB protects consumers by taking consumer complaints; promoting financial education; and restricting unfair, deceptive, or abusive acts or practices.
Last Assured
04/24/2025
What's Here
Providing organization
CONSUMER FINANCIAL PROTECTION BUREAU
The CFPB provides information to consumers so they can make informed financial decisions for themselves when choosing financial products such as a mortgage, credit card and more. In addition, the CFPB protects consumers by taking consumer complaints; promoting financial education; and restricting unfair, deceptive, or abusive acts or practices.